docs: add certification and audited operations roadmap
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| APPI/data-processing documentation | 🟡 template ready | `docs/compliance/APPI_DATA_PROCESSING.md` records the customer/project/model data register, retention, transfer and incident-review evidence. Complete and approve it with the Japanese privacy/legal owner for each production tenant. |
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| Japanese SLA/support/escalation | 🟡 draft ready | `docs/jp-poc/07_本番SLA・サポート・エスカレーション案.md` defines severity, ownership and evidence expectations. Finalize service hours, credits, uptime, RPO/RTO and 24x7 coverage only after managed operations/DR are proven. |
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| Certification and audited operations roadmap | 🟡 roadmap ready | `docs/compliance/CERTIFICATION_ROADMAP.md` maps PoC → pilot → ISO/cloud privacy/AI management/government procurement evidence. It expressly forbids claims before the relevant accredited audit or procurement process completes. |
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## Trần điểm & điều kiện lên "Strong (81+)"
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