diff --git a/docs/compliance/CERTIFICATION_ROADMAP.md b/docs/compliance/CERTIFICATION_ROADMAP.md
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+# CASAN Certification and Audited-Operations Roadmap
+
+## Claim rule
+
+CASAN must not claim a certification, audit result, compliance attestation, or
+government-cloud eligibility until the named certification body, assessor or
+procurement process has completed it for the relevant legal entity and service
+scope.
+
+## Roadmap
+
+| Stage | Objective | Evidence to prepare | Exit evidence |
+|---|---|---|---|
+| Paid PoC | Answer security questionnaires consistently | architecture, data flow, inventory, SDLC policy, incident/backup/patch procedures, known limitations | customer PoC acceptance; no certification claim |
+| Enterprise pilot | Establish repeatable ISMS-like operations | asset/owner register, risk register, access reviews, vulnerability management, change approvals, restore drills, supplier register | internal control review and remediation log |
+| ISO/IEC 27001 readiness | Scope an information-security management system | statement of applicability, policies, risk treatment, training, internal audit, management review | accredited certification audit decision |
+| Cloud privacy readiness | Assess cloud PII processing where in scope | processor/subprocessor records, retention/deletion controls, encryption/KMS evidence, privacy impact assessment | applicable ISO/IEC 27017/27018 or equivalent assessment decision |
+| AI management readiness | Establish AI management-system controls | AI risk register, human oversight, model/provider evaluation, transparency/accountability evidence | ISO/IEC 42001 scope and audit decision, if pursued |
+| Government procurement | Meet exact customer/government service requirements | service-specific security evidence, residency, operational audit evidence | ISMAP or other required procurement assessment, if applicable |
+
+## Operating-process baseline
+
+Before external audit, maintain versioned records for access provisioning,
+production changes, release provenance, incident handling, patch/vulnerability
+management, vendor review, Evidence Pack retention, backup/restore drills,
+availability review and management review. Each record must identify an owner,
+date, scope and retained evidence.
+
+## Ownership
+
+| Area | Accountable owner |
+|---|---|
+| Security management system and risk treatment | Security officer |
+| Privacy/APPI record | Privacy/legal owner |
+| Release, SLSA/provenance and CI evidence | Engineering/release owner |
+| Incident/on-call and DR | Operations owner |
+| Vendor/model/provider due diligence | Procurement + security owner |
+
+## Current boundary
+
+The repository contains technical controls and templates; it is not evidence of
+an audited operating system. A certification roadmap should be revisited after
+each customer deployment because scope, service model and data flows change.
diff --git a/docs/plans/CASAN_BACKLOG_STATUS.md b/docs/plans/CASAN_BACKLOG_STATUS.md
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--- a/docs/plans/CASAN_BACKLOG_STATUS.md
+++ b/docs/plans/CASAN_BACKLOG_STATUS.md
@@ -73,6 +73,7 @@
 |---|:--:|---|
 | APPI/data-processing documentation | 🟡 template ready | `docs/compliance/APPI_DATA_PROCESSING.md` records the customer/project/model data register, retention, transfer and incident-review evidence. Complete and approve it with the Japanese privacy/legal owner for each production tenant. |
 | Japanese SLA/support/escalation | 🟡 draft ready | `docs/jp-poc/07_本番SLA・サポート・エスカレーション案.md` defines severity, ownership and evidence expectations. Finalize service hours, credits, uptime, RPO/RTO and 24x7 coverage only after managed operations/DR are proven. |
+| Certification and audited operations roadmap | 🟡 roadmap ready | `docs/compliance/CERTIFICATION_ROADMAP.md` maps PoC → pilot → ISO/cloud privacy/AI management/government procurement evidence. It expressly forbids claims before the relevant accredited audit or procurement process completes. |
 ---
 
 ## Trần điểm & điều kiện lên "Strong (81+)"