feat: onboard service desk as second CASAN project

2026-07-10 17:00:35 +09:00
parent 040af64191
commit f8215cd2eb
20 changed files with 208 additions and 13 deletions
@@ -0,0 +1,3 @@
+Service Desk pilot: create ticket -> assign accountable operator -> resolve -> retain timestamp.
+SLA: critical=1h, high=4h, normal/low=24h; only unresolved tickets escalate.
+Governance: every requirement maps to source and Node test evidence.