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docs: add Japanese production support escalation draft

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thanhnv
2026-07-18 00:22:18 +07:00
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docs/plans/CASAN_BACKLOG_STATUS.md
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| Hạng mục | Trạng thái | Bước tiếp theo |
|---|:--:|---|
| APPI/data-processing documentation | 🟡 template ready | `docs/compliance/APPI_DATA_PROCESSING.md` records the customer/project/model data register, retention, transfer and incident-review evidence. Complete and approve it with the Japanese privacy/legal owner for each production tenant. |
| Japanese SLA/support/escalation | 🟡 draft ready | `docs/jp-poc/07_本番SLA・サポート・エスカレーション案.md` defines severity, ownership and evidence expectations. Finalize service hours, credits, uptime, RPO/RTO and 24x7 coverage only after managed operations/DR are proven. |
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## Trần điểm & điều kiện lên "Strong (81+)"